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To keep pace with the growing need to provide solutions and support to their customers, many companies have built extensive phone-based customer support departments. The investment can be staggering-large expenses on personnel, training, computers, and other support technologies. Demand for phone-ba...

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Product Description

Dictionary of Internetworking Terms and Acronyms is a comprehensive reference to thousands of technical terms that networking students and professionals refer to on a daily basis. The book is organized in dictionary fashion, with alphabetized entries and concise, to-the-po...

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If you can think of the problem, Internetworking Troubleshooting Handbook probably has the solution--at least when it comes to networking problems. This 714-page tome is absolutely phenomenal in scope. Though you may not find in-depth scholarly discussions of networking woes, you will find pragmatic...

Designed to help a student prepare for the Routing exam (640-503) en route to Cisco Certified Network Professional (CCNP) certification, Building Scalable Cisco Networks explains the three main routing protocols and provides exercises that will give readers practical experience on Cisco Systems equi...

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An essential guide to understanding the Cisco IOS architecture

In-depth coverage of Cisco's IOS Software architecture provides crucial information to:

Prevent network problems and optimize performance through more efficient design and configuration

Isolate and resolve network pr...

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The only authorized textbook for the Cisco Networking Academy Program

This Companion Guide maps to the current version of the web-based course and contains many advancements and extra learning aids, including the following:

Close alignment with the online curriculum provides step-by-st...

Here's a book that clearly and concisely explains the low-level internetworking concepts that make the Internet go. If you read Internetworking Cisco Network Devices and come to understand its subject matter, you'll be well prepared to pass the Cisco Certified Network Associate (CCNA) exam (640-507)...

Border Gateway Protocol (BGP) does exactly what its name implies--it routes traffic efficiently from its origin on one network to its destination on another. Most typically, it's the protocol that provides a private network with Internet connectivity. Internet Routing Architectures is an authoritati...

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